Refund & Cancellation Policy

Your first paid plan includes a 14-day free trial. Card details are taken up front, but nothing is charged until the trial ends. Cancel at any point during the trial and you will not be charged at all.

You can cancel whenever you like from Settings → Billing, which opens the secure Stripe portal. Cancellation takes effect at the end of the period you have already paid for — you keep full access until then, and your organisation then moves to the Lite plan.

We do not automatically refund part-used months or years, because you retain access for the whole period you paid for. That said, we would rather be fair than rigid: if you were charged by mistake, charged after cancelling, or never used the plan you were billed for, email info@tidytimesheets.co.uk within 30 days of the charge and we will refund it.

Annual plans cancelled within 14 days of the first annual payment are refunded in full, provided the account has had only light use in that time.

You can move up or down a plan at any time. Stripe prorates the difference automatically, so upgrades are charged pro rata for the rest of your period and downgrades leave a credit against your next invoice.

If a payment fails we keep your plan active for 7 days while you update your card. After that, the organisation reverts to Lite plan limits. Nothing is deleted — your staff records and timesheet history stay exactly as they are and become fully available again as soon as payment succeeds.

Every plan, including Free, can export timesheet data as CSV at any time. Export before you cancel if you want a copy for your own records.